Questions and answers
Can't find your answer? Call 98424 59100 or WhatsApp us.
About the store
Where is SRIDHA located?
At Shop No. 112 & 113, Ground Floor, Raahat Plaza, Vadapalani, Chennai - 600 026, in Vadapalani, Chennai. The Contact page has directions and a map.
What are your store timings?
Open every day, 9:30 AM – 8:30 PM
What does SRIDHA sell?
Traditional groceries: more than 60 heritage rice varieties, chekku (cold pressed) oils, ghee, honey, millets, flours, dals, masalas, podis, pickles, jaggery, nuts and pooja items. You can shop in store or online at sridhaandsons.in.
Where can I buy traditional rice like Mappillai Samba or Karuppu Kavuni in Chennai?
At our Vadapalani store, or online with delivery across Chennai in 1–3 days and shipping across India. Our traditional rice guide lists every variety we stock with current prices.
Orders and delivery
Where do you deliver, and how fast?
Chennai in 1–3 working days, the rest of Tamil Nadu in 3–5, and the rest of India in 4–8. Enter your PIN code at the top of the page to see the time for your area.
How much is delivery?
Free within about 3 km of our Vadapalani store (PIN codes 600026, 600024, 600093, 600083, 600078, 600033, 600106) on orders of ₹1000 or more. Otherwise ₹60 for the first kg and ₹30 for each extra kg. You always see the exact charge in your basket before you pay. There are no other fees.
Can I pick up from the store?
Yes. Choose "Pay at store pickup" at checkout. We call you when it is packed, and you collect it from Shop No. 112 & 113, Ground Floor, Raahat Plaza, Vadapalani, Chennai - 600 026. Pickup is free.
How do I track my order?
Open "Your orders" in your account, or use "Track an order" with your order number and mobile number. We also call or WhatsApp you when it is on the way.
Can I change or cancel my order?
You can cancel before it is shipped from your order page, or call 98424 59100 / 95241 79000. If you paid online, the full amount is refunded.
Payments and refunds
How can I pay?
UPI, debit and credit cards, netbanking and wallets through Razorpay, cash on delivery where available, or at the store when you pick up.
Is paying online safe?
Yes. Payments are handled by Razorpay. Your card, UPI PIN and bank details go straight to them; we never see or store them.
Something arrived damaged or wrong. What now?
Tell us within 48 hours with a photo of the product and the packing, by calling or sending a WhatsApp message to 98424 59100 / 95241 79000. We send a replacement or refund that item.
When will I get my refund?
Online payments go back to the original method within 5–7 working days after we approve it. Cash and store payments are refunded by UPI or bank transfer.
Products
How should I store rice, millets and flours?
In an airtight container in a cool, dry place, away from sunlight. Use a dry spoon. Each product page has its own storage tips.
Why does the colour or smell vary between packs?
These are traditional, minimally processed foods, so colour, texture and aroma can change slightly from batch to batch.
Are health mixes a medicine?
No. They are traditional foods, not medicines. Please check the ingredients on the pack and speak to your doctor about any medical condition, pregnancy or allergy.
Do you take bulk or festival orders?
Yes: 26 kg rice bags, bulk honey, return gifts and hampers. Call 98424 59100 / 95241 79000 or WhatsApp us.
Your account and privacy
Do I need an account to order?
You sign in with your mobile number, email or Google so we can show your orders and send updates. Creating an account takes a minute.
How do I delete my account or my data?
Signed in: Account → Profile & security → Delete my account. Or send a Privacy request from the link at the bottom of every page.
How do I contact you?
Call 98424 59100 / 95241 79000, WhatsApp us, email orders@sridhaandsons.in, or visit us at Shop No. 112 & 113, Ground Floor, Raahat Plaza, Vadapalani, Chennai - 600 026.