These terms apply when you use this website or buy from us. By placing an order you agree to them.
Who we are
- Seller: Sridha & Sons, trading as SRIDHA
- Address: Shop No. 112 & 113, Ground Floor, Raahat Plaza, Vadapalani, Chennai - 600 026
- Phone: 98424 59100 / 95241 79000
- Email: orders@sridhaandsons.in
- GSTIN: 33HERPS4373L1ZL
- FSSAI Licence No.: 22422270000050
Who can buy
You must be 18 or older to create an account or place an order. Please give correct contact and delivery details.
Products and prices
- All prices are in Indian Rupees and include GST.
- The delivery charge, if any, is shown in your basket and at checkout before you pay. There are no hidden fees.
- Natural products may vary slightly in colour, texture and aroma between batches. Product photos are for illustration.
- Health mixes, malts and herbal products are traditional foods, not medicines. They are not meant to diagnose, treat or prevent any disease. Please consult a doctor for medical conditions, pregnancy or allergies, and check the ingredients on the pack.
- If an item becomes unavailable or a price was shown wrongly, we may cancel the order and refund any payment in full.
Orders and payment
Your order is confirmed when you receive the order confirmation. You can pay online through Razorpay, by cash on delivery where offered, or at the store when you pick up.
Delivery, returns and refunds
See our Shipping & Delivery and Returns & Refunds policies.
Your account
Keep your password and sign-in codes private. Tell us at once if you think someone else has used your account. You can delete your account at any time from Profile & security.
Using this website
- Use the website lawfully and fairly. Do not try to break into it, overload it, or get around its security.
- Search engines and AI assistants that follow our robots.txt rules are welcome to read our pages. Copying our catalogue, prices, photos or text in bulk, or using them to train AI models or to build a competing shop, needs our written permission.
- The SRIDHA & SONS name, logo, photographs and text belong to us or our suppliers. Please ask before you reuse them.
- To keep the site safe we may block programs or connections that behave abusively.
Reviews
Reviews must be honest and about your own experience. We do not pay for or edit reviews. We may hide reviews that are abusive, off-topic or contain personal details.
Liability
We are responsible for the products we sell under Indian consumer law. We are not responsible for delays caused by events outside our control, such as floods, strikes or courier disruptions.
Grievance officer
Under the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is Pranav Srinivasan, COO, Sridha & Sons, Shop No. 112 & 113, Ground Floor, Raahat Plaza, Vadapalani, Chennai - 600 026. Email: orders@sridhaandsons.in. Phone: 98424 59100 / 95241 79000. We acknowledge complaints within 48 hours and resolve them within one month.
Law and disputes
These terms are governed by Indian law. Any disputes are subject to the jurisdiction of courts in Chennai, Tamil Nadu.