Because we sell food and pooja items, opened products cannot be returned for hygiene and safety reasons. We will gladly put things right if something is wrong with your order.
Damaged, leaking, expired or wrong items
Tell us within 48 hours of delivery (or pickup) with a photo of the product and the packing, by calling or sending a WhatsApp message to 98424 59100 / 95241 79000 or emailing orders@sridhaandsons.in. After checking, we will send a replacement or give you a full refund for that item, including its share of the delivery charge. You do not need to send the item back unless we ask.
Cancelling an order
- You can cancel any order before it is shipped, from your order page or by calling 98424 59100 / 95241 79000.
- If you paid online, the full amount is refunded.
- We may cancel an order if an item is unavailable or we cannot deliver to your address. We will tell you and refund any payment in full.
How refunds are paid
- Online payments: refunded to the original payment method (card, UPI, netbanking or wallet) through Razorpay within 5–7 working days of approval. Your bank may take a few more days to show it.
- Cash on delivery and store payments: refunded by UPI or bank transfer within 5–7 working days of approval.
Need help?
Contact us at 98424 59100 / 95241 79000 or orders@sridhaandsons.in. If you are not satisfied with how we handled your request, you can write to our grievance officer (see the Terms of Service).